Director of Repairs & Maintenance | Full Time | Birmingham | Competitive Salary

Midland Heart is looking for a Director of Repairs & Maintenance to join its senior leadership team.

Midland Heart is one of the UK’s leading housing associations. It provides safe, affordable and well-maintained homes to more than 70,000 customers across the Midlands.

You will report to the Executive Director of Property Services.

This is a senior role. You will lead a tenant-focused repairs service. You will make sure homes are safe, secure and well maintained.

You will also help shape Midland Heart’s wider tenant experience and asset strategy.

The role covers in-house teams and contractor partnerships. It includes responsive repairs and specialist repairs.

You will manage a repairs and maintenance budget of about £30m. You will also lead a team of about 240 colleagues.

Key Responsibilities

• Repairs strategy: Lead the delivery of Midland Heart’s repairs and maintenance strategy.
• Service quality: Make sure services are safe, high quality and focused on tenants.
• Operational performance: Improve KPIs, complaints handling, disrepair, workforce planning and service delivery.
• Specialist repairs: Oversee responsive repairs and specialist repairs.
• Financial control: Manage budgets and support value for money.
• Contractor management: Lead contractor partnerships and supplier performance.
• Procurement: Support compliant and effective procurement.
• Compliance: Make sure repairs services meet legal and regulatory duties.
• Service improvement: Drive continuous improvement and service transformation.
• Leadership: Lead and support a large team across repairs and maintenance.
• Stakeholder influence: Work with Executive and Board-level colleagues.

About You

You should have:

• Senior leadership experience: A strong track record in social housing, property services or a related sector.
• Repairs & Maintenance knowledge: Strong experience leading high-performing repairs and maintenance services.
• Responsive repairs experience: Knowledge of responsive repairs, specialist repairs and contractor management.
• Commercial skills: Good commercial oversight and financial management skills.
• Compliance knowledge: A clear understanding of building safety, compliance and relevant law.
• Service improvement: Experience improving performance and changing services for the better.
• Influencing skills: The ability to influence at Executive and Board level.
• Tenant focus: A collaborative style and a clear focus on tenants.
• Qualification: A relevant degree-level qualification, or equal experience.
• Professional membership: Membership of a relevant body such as CIOB or RICS, or a willingness to work towards it.

What Midland Heart Offers

Midland Heart offers the chance to take on a major leadership role in housing.

The organisation has a proud history of almost 100 years. It is focused on strong services and homes that support modern living.

Midland Heart has achieved G1, V1 and C1 regulatory ratings. It also has a Moody’s A1 stable rating.

The offer includes:

• Senior role: A key leadership post in a major housing association.
• Large service area: Responsibility for a major repairs and maintenance service.
• Team leadership: A team of about 240 colleagues.
• Budget: A repairs and maintenance budget of about £30m.
• Tenant impact: The chance to improve homes and services for more than 70,000 customers.
• Inclusive workplace: A diverse, inclusive and values-led organisation.
• Accessible process: Reasonable adjustments are available during recruitment.

How to Apply

Apply through LinkedIn or contact Neemar Search for more information.

For questions about the role, contact Tom Neely at:

tomneely@neemarsearch.com

By applying, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

Application Tips

Use your application to show senior leadership in repairs, maintenance or property services. Give clear examples of managing large teams, large budgets and contractor partnerships. Also show how you have improved service quality, handled compliance duties and delivered better outcomes for tenants.