Planning and Building Control Support Officer | Full Time | London | £32,535 – £36,585

The Royal Borough of Greenwich is looking for a Planning and Building Control Support Officer.

You will support both the Planning and Building Control teams. You will help process applications, manage records and provide good customer service to residents, developers and other stakeholders.

This is a key admin and customer support role. You will help keep the service running smoothly, which is the glamorous unseen machinery of local government. Forms, systems, deadlines, humans asking questions. A thrilling civilisation we’ve built.

Key Responsibilities

• Support Building Control: Provide admin support across Planning and Building Control.
• Process applications: Help process planning and building control applications.
• Check accuracy: Make sure applications and records are accurate.
• Maintain records: Update databases and document management systems.
• Respond to enquiries: Deal with phone, email and face-to-face enquiries.
• Support validation: Help check applications and submitted documents.
• Coordinate consultations: Support consultations and statutory notices.
• Work with teams: Liaise with internal teams and external agencies.
• Support stakeholders: Provide clear support to residents, developers and partners.
• Process fees: Assist with invoicing, fee processing and financial tracking where needed.
• Improve services: Support digital change and service improvement work.
• Deliver customer service: Help provide a professional and timely service.

About You

Royal Greenwich is looking for someone who is:

• Highly organised: Able to manage tasks, records and deadlines.
• Detail focused: Accurate when checking forms, documents and systems.
• Admin experienced: Experienced in administration or customer service.
• Customer focused: Able to deal with residents, developers and stakeholders well.
• A clear communicator: Strong written and verbal communication skills.
• Good under pressure: Able to manage competing priorities in a busy team.
• Confident with IT: Comfortable using systems, databases and document tools.
• A team player: Proactive, flexible and willing to support colleagues.
• Interested in planning: Knowledge or interest in planning and building control would help.
• Willing to learn: Training will be provided.

Local authority experience would be useful, but it is not essential.

What Royal Greenwich Offers

Royal Greenwich offers:

• Salary: £32,535 - £36,585 per annum.
• Hours: 35 hours per week.
• Contract: Permanent.
• Location: Woolwich, London.
• Career grade: Scale 5-6.
• Training: Opportunities for learning and career development.
• Hybrid working: Flexible and hybrid working arrangements.
• Annual leave: Generous annual leave entitlement.
• Pension: Local Government Pension Scheme.
• Wellbeing: Access to employee benefits and wellbeing support.
• Team culture: A supportive and collaborative working environment.
• Inclusive workplace: A borough that welcomes applications from all communities.

About Royal Greenwich

The Royal Borough of Greenwich is one of London’s most vibrant and diverse boroughs.

It has a rich heritage and ambitious plans for growth and regeneration. The council works to deliver high-quality services that support sustainable development and thriving communities.

The Planning and Building Control service helps shape the borough’s future. It supports safe, compliant and positive development across Royal Greenwich.

How to Apply

Apply online through Royal Greenwich by 22 June 2026.

All vacancies close at midnight, unless stated otherwise.

For an informal discussion, contact:

Donna Truscott
Email: Donna.Truscott@royalgreenwich.gov.uk
Phone: 0208 921 8625

Royal Greenwich may close the advert early if there are enough applications.

Your application will be scored against the person specification. Use the supporting statement to explain clearly how you meet each point.

Application Tips

For this Building Control support role, focus on your admin, customer service and IT experience. Give clear examples of how you have processed applications, managed records, handled enquiries or supported busy teams. Mention any work with databases, document systems, fees, invoices, consultations or local authority services. Keep your supporting statement direct and matched to the person specification. The panel needs evidence, not a vague tribute to being “organised”, humanity’s most overused job advert adjective.