Harrow Council: A Borough That Puts Residents First
Overview
We are the London Borough of Harrow. We deliver local services for a growing and diverse community.
We are proud of our culture, heritage, and local businesses. We are also proud of our strong communities and neighbourhoods.
Our vision for Harrow
We want Harrow to be a great place to live, work, and visit. We want people to feel:
- Safe
- Supported
- Proud of where they live
- Connected to their community
We also want Harrow to be a place where businesses choose to invest and grow.
Putting residents first
What this means
Putting residents first is at the centre of how we work. It means we focus on what matters most to people in daily life.
We aim to deliver services that are:
- Clear and easy to access
- Fair and respectful
- High quality and reliable
- Designed around real needs
We listen. We act. We improve.
Our priorities
1) A council that puts residents first
We focus on customer experience and service standards. We want residents to get the right help at the right time.
2) A borough that is clean and safe
We work to keep streets and public spaces clean. We also support safer neighbourhoods, strong local partnerships, and effective responses to local issues.
3) A place where those in need are supported
We support people who need extra help. This includes vulnerable residents and families. We aim to help people live well and stay independent wherever possible.
How we work
Our values
We deliver our priorities through three values:
- Be Courageous: Speak up, be honest, and do the right thing
- Do It Together: Work as one team with residents and partners
- Make It Happen: Take action and deliver results
These values guide day-to-day decisions. They also shape how we treat each other and how we serve residents.
Our people
A large and committed workforce
We have more than 3,000 employees who support over 250,000 residents. Our teams work across a wide range of services.
We want Harrow to be a council people are proud to work for. We want staff to feel:
- Supported
- Valued
- Trusted
- Able to grow and develop
We want people to bring ideas and improve services. We also want people to feel confident making decisions and taking ownership.
Working with partners
Many local challenges need shared solutions. We work with:
- Local communities and resident groups
- Schools and education providers
- Health and care partners
- Police and emergency services
- Local businesses and charities
- Regional and national government
Partnership working helps us plan better and deliver more effectively.
Why Harrow matters
Harrow is one of London’s most diverse boroughs. It has a strong sense of identity and a strong community spirit.
It is a borough where people choose to live. It is also a borough where people start businesses, build careers, and raise families.
Our aim is simple: keep improving Harrow so that communities can flourish.
Website
Industry
Government Administration
Company size
1,001-5,000 employees
Headquarters
Kenton, England
Founded
1964
