Compliance Assistant | Full Time | King’s Cross | £29,951 to £33,279

Notting Hill Genesis is hiring a Compliance Assistant to join its Operations team. You will support Compliance across homes managed by External Managing Agents, also known as EMAs.

You will work with EMAs, Property Managers and Housing Officers. You will help make sure key safety documents, records and actions are completed on time.

This role helps keep homes safe, compliant and well managed. It also helps build trust with residents. Yes, a job where accurate uploads and follow-up emails actually matter. Humanity has made paperwork load-bearing again.

Key Responsibilities

• Support Compliance work: Help deliver property Compliance across externally managed homes.
• Track records: Use internal systems to monitor Compliance status.
• Upload documents: Make sure key documents are recorded and uploaded correctly.
• Check safety records: Help obtain gas safety certificates and water risk assessments.
• Track FRA actions: Follow up Fire Risk Assessment actions and timescales.
• Support KPIs: Work towards agreed Compliance targets and performance measures.
• Visit sites: Carry out periodic site visits to check fire, health and safety requirements.
• Work with EMAs: Contact External Managing Agents by phone and email.
• Chase actions: Follow up outstanding items and resolve Compliance queries.
• Support teams: Provide day-to-day support to Property Managers and Housing Officers.
• Adapt to need: Adjust your work to meet changing service needs.
• Improve service: Support better records, safer homes and stronger customer trust.

Hybrid working applies. You will need to work at least three days per week in the office, depending on service needs.

About You

You do not need to be a senior technical specialist for this role. But you do need to be organised, accurate and confident following things up.

You should be able to work with internal teams and external partners. You will need strong attention to detail and a calm approach to changing priorities.

You will need:

• Customer focus: Experience providing helpful, customer-focused support.
• Communication skills: Ability to speak and write clearly with internal and external contacts.
• Organisation: Ability to manage your own workload and prioritise tasks.
• Accuracy: Strong attention to detail and careful record-keeping.
• Phone confidence: Comfort speaking with external partners about Compliance matters.
• Problem-solving: Ability to resolve issues and adapt in a fast-paced setting.
• Team support: Willingness to support Property Managers, Housing Officers and EMAs.

Desirable experience includes:

• Property management: Experience in property or housing management.
• Compliance knowledge: Understanding of property Compliance and safety.
• Housing knowledge: Awareness of housing services and resident needs.

Pending confirmation of legislative changes, this role may need a qualification to show competence. If you are not already qualified, you may be expected to study towards a professional qualification.

What Notting Hill Genesis Offers

Notting Hill Genesis offers benefits, learning and career development.

Benefits include:

• Salary: £29,951 to £33,279 per year.
• Annual leave: Excellent annual leave allowance.
• Flexible working: Flexible working opportunities, subject to any qualifying period.
• Pension: Generous pension scheme.
• Family leave: Enhanced maternity, paternity and adoption pay, subject to any qualifying period.
• Employee assistance: Free confidential advice and counselling.
• Health cash plan: Support with health costs.
• Staff discounts: Discounts at major retailers, gyms, restaurants, entertainment venues and more.
• Loans: Interest-free season ticket, tenancy deposit and training loans.
• Cycle to work: Access to a cycle to work scheme.
• Life assurance: Four times annual salary.
• Learning: Access to development and learning opportunities.
• Inclusive employer: Stonewall Diversity Champion and Disability Confident employer.

Notting Hill Genesis is one of London’s largest housing associations. It is a not-for-profit landlord and developer.

The organisation has more than 65,000 existing homes, with 10,000 more in its pipeline. It employs around 1,800 people.

How to Apply

Apply online through the Notting Hill Genesis recruitment process.

The closing date is 18 May 2026.

The selection process has two stages:

• Step 1: Submit your online application.
• Step 2: If shortlisted, attend an interview and assessment.

If you cannot apply online or need reasonable adjustments, contact:

Email: jobs@nhg.org.uk

This post is subject to a satisfactory Basic DBS check.

If a redeployee applies, their application will be considered before others.

Notting Hill Genesis may close the vacancy early if it receives enough applications. Naturally, even compliance adverts have learned the art of disappearing before people are ready.

Application Tips

Use clear examples of admin, housing, property or Compliance support work. Show how you track actions, keep records accurate, speak with external partners and manage competing tasks. Mention any experience with gas safety records, water risk assessments, FRA actions or site visits. Keep your examples short and direct, because this role is all about accuracy, not decorative waffle.